Welcome to the 1stquest.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and “Silk Road Travel Solutions LTD” refer to “Silk Road Travel Solutions LTD”, a limited company incorporated under the laws of the England & Wales with the registration number 12114419, located in 65 Waterhouses Street, Audenshaw, Manchester, England, M34 5UG. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
As a condition of your use of this Website, you warrant that:
The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services.
Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion. 1stQuest may offer Customers the opportunity to book a reservation for a combination of two one—way tickets instead of a round trip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike round trip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.
Some banks and credit card companies impose fees for international transactions. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
A credit card chargeback occurs after a cardholder initiates a merchant dispute with their issuing bank, the issuing bank will then charge back the transaction being disputed to 1stQuest and the cardholder's account is credited. 1stQuest will make every effort to avoid chargebacks by providing documentation to the issuing bank that the customer did in fact received his or her travel service based on the information S/he has given to 1stquest. When a service or refund related chargeback is received, the 1stQuest is required to provide proof that the terms and conditions of the sale were disclosed and accepted by the cardholder. Most "terms and conditions related disputes" are about the customer's ability to refund or change a ticket and the associated fees. Therefore, it is important to provide clear and concise disclosure of the rules at the time of purchase. Additionally, if a chargeback is received, the 1stQuest must provide proof that the cardholder was informed of the rules. Also, the customer must prove that S/he hasn’t received his or her services.
You are responsible for ensuring that you meet Iran’s entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other Iran entry requirements are met. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to Iran.We accept no liability if you are refused entry onto a flight or into Iran due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or the country.
In no event shall 1stQuest be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if 1stQuest has been advised of the possibility of such damages.
You agree to defend and indemnify 1stQuest and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant 1stQuest, a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission.
You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that 1stQuest may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, flight or bus, only your most recent submission is eligible for use.
If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
In order to cancel a service please contact us at support[email protected]. Our customer service agents will guide you and will refund any applicable amount to your bank account within 14 working days.
You can check refunding policy here
For years The United Nations, the European Union (EU) and the United States have applied restrictive measures (‘sanctions’) against certain countries. The aim of these sanctions is to achieve a change in conduct or prevent undesirable conduct in these countries.
This is the Sanctions Policy adopted by 1stQuest in compliance with European Union (EU) law and the Estonian International Sanctions Act (2010). 1stQuest will actively prevent and take measures to guard against any breaches of EU and national Estonian law in relation to all applicable sanctions.
The sanctions of particular relevance to 1stQuest business operations are the following sanctions pertaining to Iran:
1stQuest ensures that:
If 1stQuest becomes aware of a person or entity:
1stQuest will notify the relevant authorities (Financial Intelligence Unit, Riigi Teataja) of this potential breach.
Fighting money laundering and terrorist financing contributes to global security, integrity of the financial system and sustainable growth.
1stQuest, in compliance with European Union (EU) law and the Estonian Money Laundering and Terrorist Financing Prevention Act (2017), has adopted this Anti Money Laundering and Terror Financing Policy (AML Policy).
1stQuest will actively prevent, and take measures to guard against being used as a medium for, money laundering activities and terrorism financing activities and any other activity that facilitates money laundering or the funding of terrorist or other criminal activities.
1stQuest ensures that:
1stQuest will actively not accept high-risk users or partners that are identified as follows:
1stQuest’s Legal Compliance Team will regularly monitor the following procedures to ensure they are being carried out in accordance with this policy:
In the case that 1stQuest receives a large sum of cash (more than €10,000) from a user, 1stQuest will take the following steps:
1stQuest™ is an online travel agency owned by Silk Road Travel Solutions LTD. The domain of 1stQuest.com is owned by this company as well. Sales, marketing, and business development of 1stQuest are on Silk Road Travel Solutions LTD. However, based on this contract, the whole travel operation of the company is outsourced to 1stQuest OÜ—a travel agency incorporated in Estonia with the registration number of 14393233. Our customers’ travel guarantee is also with 1stQuest OÜ. Estonia is a member of the EU and 1stQuest OÜ operates under Estonia Tourism Act regulations. We are fully responsible and required to provide a security deposit for protecting consumer rights in unexpected situations and emergencies; such as company bankruptcy, critical conditions in the destination country, etc. This deposit will be used for:
To guarantee and follow through with these conditions, 1stQuest OÜ provided a 13,000 EUR-security deposit to AS LHV Bank (A certified bank by the Consumer Protection and Technical Regulatory Authority of Estonia). For a more detailed description, we encourage all our customers to read clause §15 of Estonia Tourism Act regulations to travel with full awareness of their rights. You can also read the legal document of our “Guarantee Letter” by clicking here.
Last Updated: February 2020.